Vision library

Educational videos on eyecare we propose

FAQ

Frequently Asked Questions

What does an optometrist do?

An optometrist performs eye exams, prescribes glasses and contact lenses, and helps diagnose and manage eye conditions. They also monitor your overall eye health and vision changes over time.

What is the difference between an optometrist and an optician?

An optometrist examines your eyes, prescribes vision correction, and manages eye health. An optician fits and adjusts glasses and lenses based on the prescription provided.

How often should I have an eye exam?

Most adults should have an eye exam every 1–2 years, depending on age, vision, and health needs. Children, seniors, and patients with diabetes or eye conditions may need more frequent exams.

How long does an eye exam take?

A comprehensive eye exam usually takes about 30–60 minutes. The length may vary depending on additional testing or contact lens fittings.

What are progressive lenses?

Progressive lenses provide clear vision at distance, intermediate, and near without visible lines on the lens. They are commonly used for patients who need help seeing both far away and up close.

Can I wear contact lenses if I have astigmatism?

Yes, many patients with astigmatism can comfortably wear contact lenses. Special toric lenses are designed specifically to correct astigmatism.

Why do my eyes hurt after screen time?

Extended screen use can lead to digital eye strain, causing dryness, fatigue, and discomfort. Taking regular breaks and blinking more often can help reduce symptoms.

Can vision problems cause headaches?

Yes, uncorrected vision problems and eye strain can contribute to headaches. An eye exam can help determine if your vision is part of the cause.

How do I book an eye exam?

You can book an appointment by calling our clinic or using our online booking system. Our team will help you find a convenient time for your visit.

Do you accept walk-ins?

We do our best to accommodate walk-ins when availability allows. Booking an appointment ahead of time is recommended to minimize wait times.

Do you accept my insurance?

We accept many major vision insurance plans and can help verify your coverage before your appointment. Please contact our office with your insurance information for details.

Do you offer emergency eye care?

Yes, we provide urgent eye care for issues such as red eyes, infections, flashes and floaters, sudden vision changes, and eye injuries. Please call the clinic as soon as possible for urgent concerns.

At what age should a child have their first eye exam?

Children should have their first eye exam between 6 and 12 months of age. Regular eye exams are important to monitor healthy visual development.

How do I know if my child needs glasses?

Signs may include squinting, headaches, sitting too close to screens, eye rubbing, or difficulty concentrating. A comprehensive eye exam can determine if glasses are needed.

Are screen devices harmful to children’s eyes?

Too much screen time can contribute to eye strain, dryness, and fatigue in children. Regular breaks, outdoor activity, and proper viewing habits can help protect their visual comfort.

Eye health

Eye Diseases & Visual Conditions

Astigmatism

Astigmatism is an irregular curvature of the front surface of the eye that results in blurred vision at all distances. It is a common refractive error, just like nearsightedness and farsightedness. It is usually a condition from birth that progresses over time. Eyeglasses, contact lenses and refractive surgery are all effective treatments for astigmatism.

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Cataracts

Cataracts are a clouding of the eye’s crystalline lens that usually develops slowly over time. (In the case of post-traumatic cataracts, however, they can also occur very quickly.) It is the leading cause of poor vision in adults.

Symptoms: Dimmed or blurred vision, double vision, halos or glare around lights, dull colors, sensation of a film over the eyes, frequent cleaning of the eyes, difficulty driving or reading, and frequent changing or cleaning of glasses.

Treatment: If a cataract grows larger or denser, it can be surgically removed. It is a safe procedure with a near 100 percent success rate. Following surgery, it is normal to require a change in spectacle correction.

Prevention: Wearing UV protection when outdoors is very helpful. There is also some evidence to suggest that a diet high in beta carotene (vitamin A), selenium and vitamins C and E have preventative benefits. Avoiding cigarette smoke, air pollution and alcohol consumption may also help.

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Diabetic Retinopathy

Diabetic retinopathy, as the name suggests, is associated with diabetes. It is best described as damage to the retina that occurs because of defects in or leakage from the fine blood vessels. The vast majority of those with early diabetic retinopathy are unaware of it. In advanced cases, it can result in vision blurriness and distortion.

Diabetics should ensure they see their Optometrist regularly, scheduling annual eye exams. Since it is a progressive disease, it can cause blindness over time if left untreated. Your Optometrist can provide the invaluable advice and treatment diabetics require.

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Dry Eyes

Dry eyes arise from inadequate or poor lubrication and moisture in one or both eyes. Unable to produce enough tears, afflicted eyes suffer irritation, burning, and general discomfort.

Dry eyes may be caused by a number of factors: the natural effects of aging, side effects from medication, or significant time spent in a dry climate. Although there is no cure as such, your Optometrist is able to offer effective treatment to manage dry eyes. Artificial lubricating eye drops enhance tear production, and moist compresses as well as lid massages can help treat dry eyes.

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Farsightedness

Hyperopia, or farsightedness, is a common refractive error. Approximately 25 per cent of the general population may be affected. Farsighted individuals see better in the distance than up close because the eye does not effectively focus light. Farsightedness is very common among elementary school-age children and a frequent cause of reading and learning difficulties.

Refractive errors such as hyperopia are commonly corrected by eyeglasses or contact lenses. Refractive surgery is another possibility.

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Glaucoma

Glaucoma is a condition in which elevated pressure in the eye damages the optic nerve, causing peripheral and total blindness. It is widely noted as the second-leading cause of blindness in the U.S.

Symptoms: There may be no early warning signs, so optometric exams are crucial. Otherwise, pain, blurred vision and the appearance of colored rings around lights are leading indicators.

Treatment: Once diagnosed, glaucoma treatments are highly effective. Prescription eye drops, oral medications, laser treatment or even surgery may be involved. If untreated, glaucoma can cause blindness, and there are no cures.

Prevention: Because there may be few symptoms, and vision lost to glaucoma cannot be restored (the condition can only be halted), frequent monitoring for glaucoma is essential. The risk for glaucoma increases dramatically after age 35 and is often hereditary.

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Keratoconus

Keratoconus is a disease of the eye in which the cornea becomes distorted slowly over time. Symptoms may not be obvious, as they are vision and eye health conditions themselves, such as light sensitivity, nearsightedness and astigmatism. It is not clear how keratoconus may develop, although heredity may play a role.

Since keratoconus is a progressive disease, appropriate treatment varies over time. Simple correction may suffice at an early stage, followed by rigid gas-permeable contact lenses, and eventually a cornea transplant.

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Macular Degeneration

Macular degeneration is a condition in which the macula (the part of the retina responsible for sharp reading vision) fails to function efficiently. It is a common cause of impaired reading or detailed vision—the leading cause of blindness worldwide, in fact. Macular degeneration is generally age-related.

Symptoms: Initial signs include blurred reading vision, a weakening of colour vision, distortion or loss of central vision (e.g., a dark spot in the middle of your field of vision), and distortion in vertical lines.

Treatment: Although there is no cure, laser treatment can be effective in slowing the disease’s progression. As usual, early detection is key.

Prevention: Lifelong UV protection is very important. General nutrition is also believed to play a significant preventative role. Zinc may be especially helpful in this regard, particularly for zinc-deficient people like seniors. There is also some evidence to suggest that a diet high in beta carotene (vitamin A) and vitamins C and E can protect the macula. However, an over-abundance of any vitamin may affect your body’s ability to absorb important nutrients. This is a matter of some debate among health care professionals.

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Nearsightedness

Myopia, more popularly known as nearsightedness, is a common refractive error. Approximately a quarter of the general population may be affected. Myopic individuals see better up close than in the distance. This is because the eye improperly focuses too much light, causing blurred vision in the distance.

Refractive errors are commonly corrected by eyeglasses or contact lenses. Refractive surgery and Ortho-Keratology are two other possibilities.

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Presbyopia

Presbyopia is an inevitable condition in which the ability to focus on close objects decreases over time. Since it is a natural effect of aging, it is extremely commonplace. In recent years, an estimated four million new cases of presbyopia have been diagnosed. Today’s “baby boomer” generation is the most rapidly growing population segment requiring vision correction.

Symptoms: Headaches, blurred near-distance vision, tearing, stinging, or a need for more light. People with presbyopia often hold reading material at arm’s length.

Treatment: Reading glasses (typically bifocals) or special contact lenses are useful treatments, although the period of adjustment can vary widely. All told, there is a wide range of corrective options to review with your Optometrist.

Prevention: There is no recognized prevention available, although focusing difficulties can be relieved with corrective lenses.

Further questions: For such a common condition, there are many misconceptions about presbyopia. For example, it does not affect a person’s lifestyle, but presbyopia can require frequent prescription changes after age 40.

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Retinal Detachment

Retinal detachment is the separation of the retina from the pigment epithelium. It is often caused by holes or tears in the retina, by a tumor, or by fluid pressure in the area. Retinal detachment occurs among the elderly or, sometimes, following head or eye injuries. There is also a higher rate of incidence among the extremely myopic. B.C. MSP coverage for such patients allows for more frequent eye exams.

In some cases it can be surgically treated. Apart from a sudden loss of vision, other (early) symptoms may include light flashes or an unusual number of “spots and floaters.”

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Retinitis Pigmentosa

Retinitis pigmentosa is a group of inherited diseases developing inside the pigmented area of the retina of the eye. They tend to become apparent between age 10 and 30, although some types of retinitis pigmentosa occur in childhood or later in life. Vision changes include night blindness, loss of side vision, and “tunnel vision.”

The most common symptom of retinitis pigmentosa is a personal history of visual problems at dusk or in low light. This problem cannot be helped by corrective lenses, however, because the retina itself is deteriorating. Your optometrist can help you adapt to living with retinitis pigmentosa.

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Spots and Floaters

Spots and floaters are tiny flecks or threads, which seem to float in front of your eyes. They are experienced by most people. They are often caused by particles of protein trapped in the fluid inside the eye, or by the deterioration of the fluid due to advancing age.

Occasionally they are the result of certain eye diseases or injuries, or they may signal the development of more serious conditions such as retinal detachment. They are usually harmless, but those experiencing a sudden change or increase in “spots and floaters” or flashes of light should consult their eye doctor.

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Strabismus

Strabismus or “crossed eyes” is a misalignment of the eyes. One or both eyes may turn in (esotropia), out (exotropia), up (hypertropia) or down (hypotropia). Treatment may include the use of eyeglasses, contact lenses, prisms and/or vision therapy. In extreme cases, surgery may be needed.

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Styes

A stye is a visible infection that appears at the edges of an eyelid. Its appearance can vary somewhat, but it is harmless to your vision. Symptoms include a noticeable swelling, some discomfort and tenderness in the affected area.

Most styes heal without treatment, although the application of a hot compress can help. Unlike a pimple, however, styes cannot be manually ruptured and drained. Antibiotic ointments are available for recurring cases.

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Address:
B5 – 725 Coronation Blvd
Cambridge, ON
N1R 0B6;
Tel: 519 624-8235.

PUBLISHING FIRM

Eye Matter Optometry
B5 – 725 Coronation Blvd
Cambridge, ON
N1R 0B6
Tel: 519 624-8235

Acceptance of the Privacy Policy

Thank you for visiting eyematter.ca (the “Website”), provided to you by Eye Matter Optometry (“We”). We respect the privacy of every individual who visits the Website and are sensitive to privacy issues on the Internet. We believe it is important that you know how we deal with information received about you.

This privacy policy (the “Privacy Policy”) explains how we collect, use, disclose, and protect the personal information of our customers and Website users ("you"), describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing that information. The Website is for general audiences and is not specifically targeted to or intended for use by children.

We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. Privacy laws in Canada generally define "Personal Information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

By accessing or using the Website, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set out in this Privacy Policy. We may modify or update this Privacy Policy from time to time; if we change this Privacy Policy in a manner that materially impacts your privacy rights, we will provide a notice to you. Your continued use of the Website or our services after any modification to this Privacy Policy will constitute your acceptance of such modification. However, when required by law, we will confirm your consent to the revised Privacy Policy terms. This Privacy Policy is incorporated into and considered a part of the Website Terms and Conditions of Use, located here


What information we collect

We collect and use several types of information from and about you, including:


How we collect the information

Information You Provide to Us

The information we collect directly from you may include:

Information We Collect While You Interact With Us Through Cookies and Other Automatic Data Collection Technologies
Information We Collect About You From Third Parties

How we use your information

We use your information, including your Personal Information, to manage our business and to maintain and develop commercial relationships with you. We will collect, use, and disclose such information only to the extent that is necessary for those purposes.

We use information that we collect about you or that you provide to us, including any Personal Information:

Partnership with Microsoft Clarity and Microsoft Advertising

We may partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.


How we share your information

We will not rent or sell your information to third parties without your consent. We only share your data as specifically provided in this Privacy Policy.

Other Disclosures

In addition to any disclosure you may have consented to or permitted under the terms of this Privacy Policy, we may transfer your data, including Personal Information to third parties in the following limited circumstances:

  1. information you expressly consent to be shared;
  2. when relating to anonymized information (individuals cannot be identified by it);
  3. when you decide to make the information indexable by search engines, to share or to distribute the information to people or otherwise to make it available to the public;
  4. to satisfy any applicable law, regulation, legal process or enforceable governmental request within or outside your country of residence when we have a good faith belief that the law requires it;
  5. to enforce this Privacy Policy, the Terms, or an agreement, including investigation of potential violations thereof;
  6. to detect, prevent, or otherwise address fraud, security or technical issues, or protect the operations or you;
  7. to protect our rights, property or safety as well as yours, the public, or others;
  8. in connection with an acquisition, merger, change in control, debt financing, reorganization, sales of assets, bankruptcy or other change of our corporate structure or status; or
  9. as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate need.

How we store and secure your information

Information Security

We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed. Examples of such measures include restricted access to offices, training of personnel, using passwords and well-defined internal policies and practices. We also use encryption technology and Secure Socket Layers ("SSL") in all areas of the Website where your personal account information is required.

In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need-to-know. They will be required to process your Personal Information only on our instructions and they are subject to an obligation of confidentiality. Our service providers are required to maintain adequate security protections in place designed to help safeguard your Personal Information and are not permitted to use it for any purpose other than fulfilling services to us.

If you have any questions about securing your personal data, please contact us in accordance with the “How to Contact Us” section below.

Information Retention

We will retain your Personal Information for as long as it is needed:

  1. to provide the products and services that you have requested;
  2. to communicate with you about a purchase or a request you have made to us;
  3. to manage your choices and rights you have exercised pursuant to this Privacy Policy;
  4. to comply with our legal and regulatory obligations and to demonstrate compliance,
  5. to resolve disputes and to enforce our rights and agreements.

We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

Once the retention period is over, we will dispose of your Personal Information as provided for in our internal data retention and disposal policy.

Where We Store Information

We use facilities operated by "Amazon Web Services" and located in Canada as our information storage and processing infrastructure. Our service providers can also, from time to time, store your Personal Information in accordance with purposes outlined in this Privacy Policy.


How to contact us

If you have any questions about this Privacy Policy, you can contact us at 519 624-8235.